FAQ | Heavy Step

How long does shipping take?

Orders are typically processed within 3 to 5 business days and shipped via standard or priority mail.You'll receive tracking information once your order ships.

Do you ship internationally?

Yes, Heavy Step ships worldwide.Shipping costs and times vary depending on your location.

How can I contact Heavy Step?

You can reach us anytime at

info@heavystepllc.com or through the Contact Us page on our site

How can I track my order?

Once your order shipped, you'll recieve a tracking link via email or text. You can also log in to your Heavy Step account to view updates

What if my order hasn't arrived yet?

Please allow the full shipping window before reaching out.If it's been more than 10 business days, contact us at support@heavystepllc.com with your order number.